Shopping is part of her job!
Ms Angela Cheng brings retail into the classroom
ibuzz: How did you get started in the retail industry?
Ms Cheng:
I worked as a sales assistant in a summer vacation job during the holidays while waiting for my ‘O’ level result in Hong Kong, and I realised that I enjoyed working in the retail environment. After I completed my studies, I joined Marks & Spencer, Hong Kong, in Store Operations. When my family migrated to Singapore, I requested to join Marks & Spencer, Singapore. I have been in the retail industry for more than 10 years and I have proven that I have chosen the right career path.
ibuzz: How do you find Singapore when you first came?
Ms Cheng:
Hot! The people are very nice, full of energy. There is plenty of good food here. I love the Laksa! Generally, I find Singapore a very united multi-cultural society and I have since settled down here for good. I am happily married to a wonderful Singaporean.
ibuzz: With your retail background, what do you teach in School of Business Management (SBM)?
Ms Cheng:

SBM has a very unique setup. It is called the Teaching Enterprise Project or TEP for short. This is a unique pedagogical component of the SBM education model, one of its kind among polytechnics in Singapore. SBM students are attached to different strategic business units within NYP to gain hands-on experience working on real-life projects.

One of the business units is our Marketing Services Centre (MSC) which operates a chain of six retail outlets with creative theme concepts. We also operate and manage a Cheers outlet – the first and only Cheers outlet managed by staff and students in Singapore. Students, under the supervision of the staff, will be involved in all aspects of retail management, such as liaising with vendors, merchandising, window display, inventory, customer service and stock taking.

I am currently the Assistant Manager who takes care of TEP Training and developments in the MSC, such as sourcing for new business partners for business growth.

ibuzz: Wow! That sounds really exciting. What an interesting job! You mentioned earlier that you shop as part of your job. I am sure you are the envy of many. What exactly do you do?

Ms Cheng:
When I shop, I look out for market trends, pricing, display, and designs and keep myself updated with the latest in the industry. I do a lot of mystery shopping to observe the level of customer service as well.

ibuzz: You seem to really enjoy your days in the retail industry. What makes you join NYP to teach?

Ms Cheng:
I have been in the industry for 10 years. I feel that with my experience, I have so much to share with my students. I would like to add value to our students’ development and make an impact in their learning process in NYP.
 
Live & Breathe Chemistry!
Mr Kevin Michael Roberts on all things Chemistry
Mr Kevin Michael Roberts
Mr Kevin Michael Roberts teaches Organic Chemistry for the Diploma in Chemical & Pharmaceutical Technology. Originally from Vancouver, Canada, he has lived in or travelled to many parts of the world before coming to Singapore in 1996. “I met my Singaporean wife in university (in chemistry class, of course) in Canada, and we were married there. But I love travelling, and wanted to see more of the world, so we moved to Singapore.”

“I’ve been interested in chemistry for as long as I can remember”, he explains. “Chemistry touches every aspect of our lives. Everything that we use, from the plastics and electronic components that make our computers, to the drugs and medicines that keep us healthy – they are all made from chemicals. And inside every living creature, there are countless chemical processes happening all the time.”

An aquarium hobbyist, Mr Roberts considers his 600-litre aquarium a living science experiment. “You need to balance a lot of factors – macronutrients like nitrogen, phosphorus and potassium, a range of micronutrient metals like iron and manganese, as well as carbon dioxide and light. With a bit of care it will blossom into a beautiful ecosystem that grows continually. One of those goldfish has been living in my aquarium for nine years!”

Mr Roberts’ career has evolved over the years. “I started as a teaching assistant at university, and worked for many years with an environmental testing laboratory in Canada, then with a semiconductor specialty chemical company in Singapore.” Now at NYP, he has returned to teaching. “I really enjoy it!” he enthuses. “And not just the lectures and labs. One of the things I like most is just talking with students about whatever they are interested in, sharing my experiences and knowledge where I can, and learning from the students at the same time. It’s a lot of fun.”

 
"Let's design a better world!"
Moving ahead with Ms Liu Jie Hong
"I've always believed that design can help to make the world a better place.

Ms Liu Jie Hong obtained her Bachelor Degree of Architecture from Tsinghua University, Beijing, China in 1996. She also obtained her Master of Design from the University of New South Wales in 2004.

Ms Liu was a practising Industrial Designer before joining NYP. "At NYP, I have great opportunities to be involved in both the academic world and industry. Seeing my design being used by people gives me a great sense of achievement."

She had been actively involved in industrial projects, such as a joint project with Johnson & Johnson Medical Asia Pacific with a group of Industrial Design (ID) students.

She is also supervisor to ID students participating in both local and international competitions such as the Tan Kah Kee Young Inventor’s Award and the Singapore Furniture Design Award. Recently, one of her students’ works was selected to be showcased in IDEA international exhibition in Canada.

To those planning to choose the Design course, Ms Liu has this to say, "Design is a booming industry in Singapore. The government has put in a lot of effort to make Singapore the design hub for this region. With design playing a vital role in business strategies today, opportunities are there for trained designers.”

What advice would Ms Liu give to those who have not made up their minds on the course to pursue after their 'O' level education?

Making the Right Connections!
Be inspired by Ms Ong Lay Choo’s passion for life
Don’t be fooled by an austere-looking lady who looks like a lady engineer behind her desk! Ms Ong Lay Choo is also someone who has a heart of gold. One of her student’s mother was so touched by the care her son received from Ms Ong that she would send rice dumplings to Ms Ong every year as a gesture of appreciation. What a way to earn her reputation!

Graduated from Dunman High, Ms Ong attended Victoria Junior College and then went on to Nanyang Technological University. She worked with Compaq for six years before realising her childhood dream of becoming a teacher – she joined Nanyang Polytechnic.

Armed with a Master of Science in Biomedical Engineering, she is one of the many qualified lecturers in her department. Her Masters thesis was ‘Intra-Cranial Stent Development using Nitinol’. It’s a complex topic but Ms Ong made it sound so simple and ibuzz was baffled at her ease of simplifying things. This trait is Ms Ong’s strength as a teacher. She likes to simplify concepts for her students so that she can be connected with her students.

Not only does Ms Ong want to be connected with her students, she also likes to be connected with Nature. She has trekked mountains and valleys in Nepal, Tibet and other exotic places. When asked what the feeling is like when she faced those majestic mountains, she replied, “It makes me feel so small in the presence of such awesome nature. I feel there is no problem too big that I cannot solve and I am ready to face the world again!”

As a teenager, she had learnt this lesson well. You see, Ms Ong was advised against taking up too many activities in her secondary school. However, she loved to be in NPCC and the Volleyball Team. She assured her parents and teachers that she would balance them well as nothing would deter her from doing what she wanted. Ms Ong proved that she was right when she scored 6 A1s in her ‘O’ level examination in addition to becoming the NPCC Best Cadet and Captain of the School Volleyball Team. What a story!

Her advice for all young people: Stay true to your dreams. Never give up on them!

To Hambantota & Beyond!
Be transformed by Ms Norain Noor’s zest for volunteer work

Meeting this slim ‘30-something’ years old lecturer who does not look her age was refreshing. She is vibrant and full of energy. When ibuzz met up with her, this avid volunteer has just come back from Hambantota, Sri Lanka, but there is no sign of fatigue in her. As a matter of fact, she returned to work the very next day after she came back to Singapore!

Ms Noor’s students revealed that she is so full of energy during lectures that they would be glued to her lecture from start to finish. She was always pacing up and down in the lecture theatre, and speaking with her strong voice.

The Hambantota Team
 
ibuzz: Tell us about your nursing experience.
Ms Noor:
I’ve worked as a nurse since 1989. I specialise in operating theatre nursing. I’ve worked in the Singapore General Hospital (SGH) Operating Theatre and had been involved in numerous major cases. The most memorable one was the separation of Nepali Siamese twins Ganga and Jamuna.
ibuzz: We heard that you are an avid volunteer. What are some of the work you’ve been involved in?
Ms Noor:

I’ve been actively involved in volunteering work since 2001. I work closely with MUIS (Muslim organisation) to help coordinate with pilgrims for Hajj. Other projects done were mostly health related.

I’ve just come back from Hambantota, Sri Lanka, with my students. This is part of the Youth Expedition Project under the Singapore International Foundation. After the expedition, t he students shared that the experience was an eye opener as they were able to see and experience how people get together to rebuild their homes and lives after a major disaster. They started appreciating little things in Singapore that could not be found in Hambantota. They also learnt and understood the different cultures and styles of living.

Overall, the students enjoyed the relief expedition. They even expressed their enthusiasm to volunteer again in the future!

ibuzz: Why did you choose to teach in NYP?

Ms Noor:
NYP was the only tertiary institution that allows me to have my two passions in life – teaching and operating theatre nursing. NYP offers the Advanced Diploma in Perioperative Care Nursing. I can impart knowledge to students by teaching them in this module.

ibuzz: Describe the NYP lecturer.

Ms Noor:
Hard working, enthusiastic and committed. This value is prominent in every lecturer in NYP regardless of age and gender. Moreover, they are very caring too. You can see from the mentor-mentee relationship in NYP, where lecturers guide and mentor assigned students from the time they step into NYP to when they graduate.

ibuzz: What would you say to students planning to take up the Diploma in Nursing course at a polytechnic?

Ms Noor:
Enrol in NYP because NYP is a well-established institution. We’ve been running the nursing programme since 1992. Our lecturers are very experienced and knowledgeable in their field. The NYP Diploma in Nursing course is well known and well recognised. Our graduates have been offered direct admission to universities such as the University of Sydney and Monash University.

ibuzz: What’s your motto in life?

Ms Noor:
My motto in life is in line with the NYP Quality Policy. That is, to achieve excellence! We shall focus on customer needs and to improve ourselves continuously.